At a glance
Expert Opinion MD gives thousands of customer doctors rapid access to expert peers to help them when they need it most. Whether they need reassurance, guidance on a tricky case, or clarity on the right product use, our partners use us to provide the clinical support they trust. When a doctor is using a new product for the first time, we help make sure it goes perfectly.
Why Medical OEMs Partner with Expert Opinion
Bringing a new product to market triggers a spike in questions—some routine, some complex, many time-sensitive. Reps and medical affairs teams can be overwhelmed or pulled off focus by the flood of case-specific requests.
Expert Opinion MD makes it simple for you to scale peer-to-peer support. We give your reps and MSLs a compliant, on-demand platform to route customer doctors to have clinical conversations with real experts in your product.
No bottlenecks. No messy coordination. Improved compliance.
How It Works In Practice
- Your rep or MSL shares a consult link with a customer doctor in need.
- The doctor submits brief case details and selects preferred time slots.
- The request is matched to your approved experts.
- Once accepted, we schedule and facilitate the call.
- After the consult, we collect structured feedback via survey.
- You receive reports on engagement, topics discussed, product usage, and more—tailored to your needs.
What We Handle
- Building a white-labeled consult portal aligned with your brand
- Training and enablement materials for your reps
- Urgent, responsive consult scheduling and supervision
- Structured insights after every consult
- Full expert reimbursement processing within FMV guidelines
- Sunshine Act reporting and audit trails
- Ongoing support as your product portfolio evolves
Addressing Common Questions
But we already have consultants and in-house clinicians?
That’s great. We’re not a replacement—we’re a scalable infrastructure layer for when demand spikes or bandwidth disappears, or where you just need more data to make decisions. We handle the logistics so your team can focus on strategy and impact.
Our reps are already trained to handle complex questions.
They are, but handling clinical questions increases risk. Besides that, for product adoption and confidence-building, in most cases doctors want to hear from other doctors—especially when the stakes are high.
Is this compliant?
Yes. We were built with compliance at our core. By creating a centralized, documented, and third-party–managed solution, we help you reduce internal risk and meet all reporting requirements.
How Fast Can We Launch?
We can go live within four weeks of a signed SOW or term sheet. We’ve done it before, and we make it easy.
How does pricing work?
- Experts are paid post-consult, in line with your FMV guidelines
- We invoice you per consult, plus a monthly service and a single setup fee
- No charges for incomplete, unsatisfied or consults without surveys
- Fully documented and auditable
Trusted by top 10 global OEMs and used in thousands of clinical consults with a 99.5% satisfaction score.